Terms & Conditions

Weston Courier Servics - Terms & Conditions of Service

1. Definitions

• “Company” refers to Weston Courier Services.

• “Customer” refers to the person or company requesting courier services.

• “Consignment” refers to the parcel(s) or goods being transported.

• “Service” refers to the collection, transportation, and delivery of consignments.

2. Service Scope

• The Company provides local and national courier services for documents, parcels, and freight.

• Delivery times are estimates and not guaranteed unless explicitly stated.

3. Booking & Payment

• Bookings must be made via phone/email/website.

• Full payment is required before or after service completion, unless agreed otherwise.

• Additional charges may apply for waiting time, redelivery, special handling, tolls, congestion and ULEZ.

4. Liability & Insurance

• The Company takes reasonable care in handling consignments but is not liable for delays due to traffic, weather, or unforeseen circumstances

• Additional insurance coverage is available upon request for high-value items.

5. Prohibited & Restricted Items

• The following items are not accepted: hazardous materials, illegal goods, and perishable items.

• The Customer is responsible for ensuring the consignment complies with legal and safety regulations.

6. Delivery & Failed Deliveries

• Deliveries will be made to the address provided. If the recipient is unavailable, a redelivery fee may apply.

• The Company is not responsible for incorrect address details provided by the Customer.

7. Cancellation & Refunds

• Cancellations must be made 24 hours before the scheduled pickup to avoid a cancellation fee.

• Refunds are issued at the Company’s discretion and do not apply to failed deliveries due to incorrect information.

8. Claims & Complaints

• Any claims for loss or damage must be reported within 3 days of delivery.

• The Company will investigate claims but is not liable for indirect or consequential losses.

9. Governing Law

• These Terms & Conditions are governed by the laws of thr United Kingdom .

10. Changes to Terms

• The Company reserves the right to update these terms at any time. The latest version will be available at www.westoncouriers.co.uk